Location – Nottingham Railway Station Multi Story Car-park


The Situation

Black Diamond Security was selected to provide a package of security solutions by VINCI Construction UK, a national construction and facilities company which is part of VINCI, a world leader in concessions and construction.

The contract, initially of a six-month duration, involves providing manned guarding and asset protection of the Nottingham Railway Station Multi-Story Car Park. We are providing permanent night and weekend cover at the car park, which has high-value copper paneling installed.

The Solution / Business Requirements

  • Fixed CCTV
  • Access Control
  • Static and Mobile Guarding
  • 24/7 Call Centre

The Process

As the job itself is a Network Rail one, we had to be approved by Link-Up prior to securing the contract. This is the UK rail industry supplier scheme which provides a common registration, qualification and audit process for suppliers to the UK rail industry. The approval confirms that Black Diamond Security operates to the highest possible standards as set by the railway industry.

One security issue that we needed to address was the fact that the car park is city centre based, with a full view of materials from public walkways into the railway station. An additional security issue was the fact that staff members are required to work alone.

Since securing the contract we have, in partnership with Wireless CCTV Ltd, installed a single PTZ (pan, tilt, zoom) wireless 3G mobile camera at the car park, which is capable of providing 360-degree coverage. Secure login to the camera’s IP address enables convenient remote monitoring from laptops and also from mobile phones.

We have also provided highly trained guards to patrol the site. These guards are comfortable with using stop and search techniques and also with using their powers of arrest.

As lone working is a huge responsibility for employers and something Black Diamond Security takes very seriously, we have also issued each member of staff with a mobile phone. Additionally, we have introduced a call taker system which involves staff members calling in at regular intervals. Should the staff member fail to make an expected call, an escalation procedure will begin to ensure the staff member’s well being. Should a staff member need to immediately raise the alarm about a situation we have also provided them with panic alarms which are directly linked to an emergency call centre.

The Evaluation

In summary, Black Diamond Security has made use of the very latest technology solutions and provided a physical on-site presence to ensure that the property and people at Nottingham Railway Station Multi-Story Car Park are provided with the highest standards of security protection.